The process of order fulfillment might seem simple on the surface, but it’s actually far more involved than most people realize when they click to confirm their order. It encompasses all of the activities that go into shipping products to the customers who order them, and there’s a lot that goes into the process. For … Read moreShould Your eCommerce Business Outsource Order Fulfillment?
The focus in an e-commerce business is often on the purchase cycle that ends with getting goods to customers. Once you’ve helped them find what they want, pay for it, and receive their purchase in a timely manner, it’s tempting to consider it a “done deal” – but that isn’t always the case. Although reverse … Read moreDon’t Make Reverse Logistics an Afterthought
The rise of e-commerce is great for your small business, but along with the increase in sales comes a greater number of returns as well. If you’re focusing on sales at the expense of reverse logistics, you could end up seeing your hard-won customers heading elsewhere. If you need any more proof of the importance … Read morePlan Ahead for Reverse Logistics
After getting through a hectic holiday shopping season, most retailers are looking forward to starting out the year at a slower pace. Unfortunately, the onslaught of returns that often comes after the holiday period can put quite a dent in those plans – and your bottom line. Here is some advice for keeping those post-holiday … Read moreHow Retailers Can Survive the Return High Season