Don’t Make Reverse Logistics an Afterthought

Logistics

The focus in an e-commerce business is often on the purchase cycle that ends with getting goods to customers. Once you’ve helped them find what they want, pay for it, and receive their purchase in a timely manner, it’s tempting to consider it a “done deal” – but that isn’t always the case. Although reverse … Read more

3 Tips for Getting the Online Post-Purchase Experience Right

Experience

Online shopping is bitterly competitive, and retailers are always looking for new ways to set themselves apart from pack. While many are focused on how to attract customers with the flashiest website and best products, there’s another area that often gets overlooked that could have a big impact on your bottom line—the post-purchase experience If … Read more

Plan Ahead for Reverse Logistics

Reverse Logistics

The rise of e-commerce is great for your small business, but along with the increase in sales comes a greater number of returns as well. If you’re focusing on sales at the expense of reverse logistics, you could end up seeing your hard-won customers heading elsewhere. If you need any more proof of the importance … Read more

How Retailers Can Survive the Return High Season

Returns

After getting through a hectic holiday shopping season, most retailers are looking forward to starting out the year at a slower pace. Unfortunately, the onslaught of returns that often comes after the holiday period can put quite a dent in those plans – and your bottom line. Here is some advice for keeping those post-holiday … Read more