With Black Friday and Cyber Monday just around the corner, it’s time to get your warehouse ready for the onslaught of sales expected at the most popular shopping time of the year. Preparation is everything if you want to maintain high levels of customer satisfaction and handle whatever unexpected incidents crop up.
Now is the time to make sure that your warehouse workflows and layouts are optimized. If your vendor relationships are anything less than perfect, start building the groundwork now. Make sure you have enough seasonal staff in place as well as a reliable method of reporting.
You can boost efficiency in your warehouse by looking at the average pick times on individual items, and the time it takes for new orders to be processed and received. Map out your warehouse’s layout accordingly and make sure your floor plan uses all the space available efficiently. Even seemingly small steps like placing hot sellers in easy-to-reach spots and avoiding overstocking slow sellers can make a big difference at this time of year.
When the Big Days Arrive
Although preparation is everything, your work isn’t done once Black Friday and Cyber Monday roll around. You need to constantly monitor your website for outages, server crashes, and slow page load times in case the traffic proves to be too much. You’ll want have people staying on top of social media, answering questions and addressing complaints in real time. This goes a far way toward earning the goodwill of customers.
You also need to be flexible. Understand that your plan may not hold up as well as expected and be prepared to make adjustments to your pick routes on the fly as needed. And don’t forget to prepare for an influx of returns once the holidays have passed. Plan to keep seasonal workers around to help with the extra returns, and craft strategies to upsell items to customers who are making returns.
This blog post was based off an article by SkuVault. Read the full article here.