The logistics industry is constantly evolving, and the influences of robotics, automation and the Industrial Internet of Things (IIoT) are just starting to be felt. Here is a look at some of the predictive and immersive trends in logistics tech that are expected to drive continual improvement this year.
Picking and Repairs Will be Transformed by Augmented Reality
Augmented Reality (AR), which makes use of real-time images overlaid with important information, will change the face of picking. For example, smart glasses can help laborers in a warehouse to reduce errors and confusion by providing instant verification.
Customer Satisfaction Will Take Center Stage
Consumers are gaining increasing power over what practices are acceptable from shippers. Not only will customer service need to improve across the board, but visibility and accountability tools will also need to be used to keep them happy. Predictive analytics will be more necessary than ever to make sure that customer demand can be met.
Data Will Drive Logistics Tech
As more and more devices become connected, more data is becoming available for shippers and businesses to analyze and use to their advantage. This will be paramount to navigating a new political environment and changing geographic barriers. It will also help manufacturers to forecast far more accurately and allow shippers to respond swiftly to fluctuations in demand.
Shorter Delivery Windows
As Amazon’s drone delivery efforts get into full swing, other companies will have to step up their game if they want to stay afloat. Consumers are now taking two-day and even one-day delivery for granted, and the FAA has now set the stage for firms to test and use drones for commercial reasons. Those that fail to take advantage of this could find themselves closing up shop.
Focus on Returns Management
The anonymity provided by the internet means people are much less hesitant to make returns from online shopping than they would in-store. Whether the item arrives damaged or not as expected or they simply change their minds, people want to be able to send goods back and have their returns processed quickly. RFID scanners and robotics will be increasingly used to handle returns so that customers can get their money back as quickly as possible, boosting the company’s image.
This blog post was based off of an article from Cerasis. View the original here.